Frequently Asked Questions

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Breadcrumb Abstract Shape
Breadcrumb Abstract Shape
Breadcrumb Abstract Shape
Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

Get Every General Answers From Here

How do I enroll in a course?

 Enrolling in a course is easy! Simply visit our website, browse through our course catalog, select the course you're interested in, and click on the "Enroll Now" button. Follow the prompts to complete the registration process.

Are the courses self-paced or do they have a set schedule?

Our courses are designed to be flexible and cater to various learner needs. While some courses are self-paced, allowing you to study at your own speed, others may have a fixed schedule with specific start and end dates. The course details will provide information about the format and schedule.

Do you offer certificates upon course completion?

Yes! We provide certificates of completion for all our courses. Once you successfully finish a course, you'll be able to download a printable certificate or share it directly on your LinkedIn profile to showcase your new skills.

Are there any prerequisites for the courses?

The prerequisites vary depending on the course. Some courses may require specific prior knowledge or experience, while others are designed for beginners. The course description and requirements will outline any prerequisites needed for successful completion.

Will I have access to course materials after completing the course?

Yes! Once you enroll in a course, you'll have access to the course materials, including lectures, assignments, and supplementary resources, for the duration specified in the course details. After completing the course, you'll receive a certificate, but you won't lose access to the materials

Is technical support available during the course?

Absolutely! We provide technical support to our learners throughout their course duration. If you encounter any issues, such as accessing the course platform or facing technical difficulties, our support team is available to assist you via email or our online chat system.

What does it take become an author?

Thank you for your interest in joining our company as an online training course author. You can apply with your CV and cover letter to 

What payment options are available?

We accept various payment options, including credit/debit cards and bank transfers. You can choose the payment method that suits you best during the enrolment process

Do you offer payment plans for your courses?

For some course bundles we offer a payment plan, which allows you to break down the total cost of the course into instalments, making it more affordable and accessible.

What happens if I miss a payment?

If you miss a payment, our system will attempt to process the payment again after a grace period. If the payment is not successful, your access to the course may be temporarily suspended until the outstanding payment is made. Our customer support team will work with you to resolve any payment issues.

Is the payment plan available for all courses?

The payment plan option is available for most of our course bundles, but there might be certain courses or programs that are excluded from the payment plan. The availability of the payment plan will be mentioned when enquiring about and/or enrolling on our courses.

Is there a discount for paying the course fee upfront?

We aim to keep costs as low as possible. As such,  we do not offer discounts for those who choose to pay the full course fee upfront. 

What is your refund policy?

We offer refunds for our online training courses under specific circumstances. Please review our refund policy for detailed information.

Under what circumstances can I request a refund?

You can request a refund if you meet the following criteria:
1. You have purchased a course within the last 30 days.
2. You have not yet accessed more than 20% of the course content.
3. You provide a valid reason for the refund request, such as technical issues or dissatisfaction with the course content.

How do I request a refund?

To request a refund, please contact our customer support team through our contact form. Provide your order details and a brief explanation of your refund request. Our team will review your request and assist you accordingly.