Frequently Asked Questions

Everything You Need to Know

Get quick answers to common questions about our courses, support, and how we help you succeed. Browse below to find what you need—fast and fuss-free.

Getting Started

What is SkillsQuest Academy?

SkillsQuest Academy is an online learning platform offering accredited and CPD-approved courses designed to help individuals and teams learn flexibly, gain real-world skills, and unlock career opportunities.

Who are the courses for?

Our courses are designed for anyone looking to upskill, switch careers, boost their confidence, or explore a new area of interest. Whether you’re a beginner or an experienced professional, there’s something for you.

How do I enrol on a course?

Enrolling is simple. Just browse our course list, choose the one that suits your goals, and click “Enrol Today” to get started.

Learning Experience

Are the courses accredited?

Yes, all our courses are fully accredited or CPD-approved, meaning they meet recognised standards and can support your personal or professional development.

Can I learn at my own pace?

Absolutely. All our courses are online and self-paced, so you can study when and where it suits you—no deadlines or rigid schedules.

Do I need any prior qualifications?

Most of our courses are open to all learners, regardless of experience or background. Each course page includes recommended entry requirements if applicable.

How long do the courses take to complete?

It depends on the course and your pace of learning. The number of hours it takes to complete is detailed on the course page. As well as the length of time you have access to complete. You’ll have full access to your course materials to learn at a speed that suits you.

Support & Certification

What support is available while I study?

Our friendly support team is here to help you with any questions—whether you need technical help, or just want some guidance. Course tutors are also on hand to lend support if you’re stuck on course content

Will I get a certificate?

Yes, you’ll receive a digital certificate instantly upon successful course completion. It’s proof of your achievement and a valuable addition to your CV or LinkedIn profile.

Is there an expiry date on my certificate?

Most of our certificates do not expire, but for compliance-based courses, we recommend refreshing your training regularly. Check each course for specific details.

Career & Progression

Can you help me find a job after I complete a course?

Yes. We offer post-course career support including CV tips, application guidance, and access to job opportunities through our parent recruitment company Mercury Careers. They're here to help you turn learning into action. Please enquire or go to https://mercurycareers.co.uk

Will these courses help me get promoted or switch careers?

Definitely. Our courses are designed to equip you with in-demand skills and recognised qualifications—helping you stand out whether you’re looking to grow in your current role or take on something new.

Payments & Access

How much do the courses cost?

Course prices vary, and we regularly offer discounts and bundles. Check the course pages for up-to-date pricing.

Is there a deadline for completing the course?

Unfortunately we can't grant lifelong access to our courses. But you get full access to your course materials and can complete it at your own pace. Timeframes will be specified on the course page.