Last Updated 27 July 2025

Terms and Conditions

Introduction

Welcome to our website. This page (our “terms and conditions”), along with our Privacy Policy and Cookie Policy, outlines the terms on which you may use this site. By continuing to browse and use this website, you agree to comply with and be bound by these terms and conditions. If you are using this site on behalf of your organisation, you confirm that you accept and will abide by these terms on behalf of your organisation (and references to “you” include your organisation). If you do not agree to any part of these terms, please do not use our website.

If you have any questions, contact us at: [email protected]

Information About Us

This website is owned and operated by Mercury Careers Limited, trading as SkillsQuest Academy, a third-party course reseller and facilitator offering accredited diplomas and CPD courses. We are registered in England and Wales under company number 14975993. Our registered office is at 128 City Road, London, United Kingdom, EC1V 2NX.

Site Changes

We regularly update our website and may change or remove content at any time. We may also suspend or close the site without notice. Information on the site may be out of date, and we are not obliged to update it.

Use of Content

All content is for general information only and may change without notice. We make no warranties about the accuracy, performance, or completeness of any content. You use all materials at your own risk, and we are not liable for any inaccuracies or errors.

This site may include links to third-party websites for additional information. These links do not imply endorsement, and we are not responsible for the content of those sites.

It is your responsibility to ensure any services or information from this site meet your needs.

Intellectual Property & Use of Materials

This website contains material owned by or licensed to us, including design, layout, images, and graphics. Reproduction is prohibited except where allowed by law.

All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged.

Unauthorised use of this site may result in a claim for damages or be a criminal offence.

All course materials—including videos, documents, PDFs, and graphics—are owned or licensed by the course provider and provided for your personal, non-commercial use only.

You must not reproduce, distribute, upload, or publicly share any course content. Doing so breaches the licence agreement and may lead to termination of access and legal action.

We reserve the right to revoke access to the course if misuse or unauthorised sharing of materials is suspected.

Additional Services

Some services may be subject to additional terms. Where applicable, you’ll have the chance to review and accept them before proceeding.

Payment & Enrolment

  • Full Payment or Approved Finance Required: Courses must be paid in full at enrolment—either via credit/debit card, bank transfer, or approved finance plan. Once payment is accepted, your enrolment is binding.

  • Non‑Transferable Licence: Enrolment grants a non-transferable, non-exclusive, revocable licence for personal use only. You may not share course materials or resell access to another party.

  • Third‑Party Finance Providers: If you use a third-party finance provider, your repayment agreement is solely between you and that provider. SkillsQuest Academy holds no liability for missed or late payments or any related disputes.

Cancellation, Refunds & Access

  • 14-Day Cooling-Off Period: You may request a refund within 14 calendar days of purchase—as long as you have not accessed or started the course. A £60 admin fee applies. Once any course content is accessed, refunds are no longer possible.

  • How Refunds Are Processed: Refunds will be returned via your original payment method where possible, within 14 working days. If financed, refunds may require coordination with your finance provider.

  • No Refunds After Access Begins: Accessing the course content—such as logging into modules, downloading files, or taking assessments—immediately nullifies refund eligibility.

  • Course Transfers or Deferrals: We do not offer course rescheduling, transfer, or deferral once enrolled unless explicitly agreed in writing by SkillsQuest Academy.

Disclaimers & Our Liability

SkillsQuest Academy acts solely as a reseller and facilitator. We are not liable for any issues related to course delivery, quality, accuracy, learning experience, certification validity, or your success after completion.

By enrolling—once you submit your personal information and payment—you accept that your

agreement is directly with the course provider.

To the fullest extent permitted by law, we disclaim all warranties, including any implied warranties of accuracy, suitability, or fitness for purpose.

Our liability is strictly limited to the total amount paid for the course. We do not accept liability for any indirect, incidental, or consequential loss or damage, including but not limited to:

  • loss of income or revenue

  • loss of business, profits, or contracts

  • loss of anticipated savings or data

  • loss of time, including management or office time

  • By enrolling, you acknowledge that SkillsQuest Academy acts solely as a third-party course facilitator and is not responsible for the delivery, outcome, or support of the course once it begins.

Indemnity

By enrolling in a course, you agree to fully indemnify and hold SkillsQuest Academy (Mercury Careers Limited), its directors, employees, and affiliates harmless against any claims, losses, damages, liabilities, or legal proceedings arising from:

  • your participation in or dissatisfaction with the course;

  • any dispute or issue relating to course delivery, content, accreditation, or support—these matters must be addressed directly with the course provider;

  • your breach of these Terms and Conditions;

  • your use or misuse of this website; or any infringement of a third party’s rights resulting from your actions.

This clause protects our legal position and ensures all course-related accountability lies with the course provider once enrolment is confirmed.

Governing Law & Dispute Resolution

These terms are governed by the law of England and Wales.

Any disputes arising under this agreement will be resolved through the courts of England and Wales, unless otherwise agreed in writing.


Complaints

If you have a complaint, please contact us at [email protected] and we will aim to resolve it fairly and promptly in line with our legal obligations.


Contact Us

For any questions or to exercise your rights, please email us at [email protected]

Empowering learners worldwide with accessible, quality education.

Newsletter

Be the first to know about new courses, career tips, and inspiration to keep you moving forward.

Copyright 2025 SkillsQuest Academy | Designed & Developed By Hyphen Consultancy. All Rights Reserved