Care Certificate Bundle

The Care Certificate sets standards for health and care professionals in their daily work, focusing on the non-regulated workforce. It ensures consistency in basic skills, knowledge, and behaviours, promoting confidence in providing compassionate, safe, and quality care across diverse settings.

Completion of all 15 standards is required to earn the Care Certificate.

Course Breakdown

Standard 1- Understand Your Role

After completing this section you should be able to:

• Understand your own role
• Work in ways that have been agreed with your employer
• Understand working relationships in health and social care
• Work in partnership with others

Standard 2 – Your Personal Development

After completing standard 2 you should be able to:

• Reflect on your own practice
• Evaluate your own work performance
• Define what is meant by competence in your work role
• Develop a personal development plan
• Use reflective activities to help develop your own performance

Standard 3 – Duty of Care

After completing standard 3 you should be able to:

• Understand how duty of care contributes to safe practice
• Understand the support available for addressing dilemmas that may arise about duty of care
• Deal with Comments and complaints
• Deal with Incidents, errors and near misses
• Deal with confrontation and difficult situations

Standard 4 – Equality and Diversity

After completing standard 4 you should be able to:

• Describe the importance of Equality, Diversity and Inclusion
• Work in an inclusive way
• Promote Equality, Diversity and Inclusion in your workplace

Standard 5 – Work in a Person-Centred Way

After completing standard 5 you should be able to:

• Understand person-centred values
• Understand working in a person-centred way
• Promote and uphold the privacy, dignity, rights, health and well-being of people who use health and care services and your carers at all times
• Support the individual to maintain their identity and self-esteem
• Support the individual using person-centred values
• Work in collaboration with your colleagues to ensure the delivery of high-quality, safe and compassionate healthcare, care and support

Standard 6 – Communication

After completing standard 6 you should be able to:

• Recognise the importance of communication in the workplace
• Understand how to overcome the barriers to communication
• Understand how to meet the communication needs of individuals
• Understand how to use appropriate verbal and non-verbal communication

Standard 7 – Privacy and Dignity

After completing standard 7 you should be able to:

• Understand the principles of privacy and dignity in care
• Describe the methods of maintaining the privacy and dignity of individuals
• Understanding the individual’s right to make choices and supporting them to make decisions about their care
• Understand how to support active participation
• Support the individual in active participation in their own care

Standard 8 – Fluids and Nutrition

After completing standard 8 you should be able to:

• Understand the importance of hydration and nutrition
• Support individuals to have access to fluids in accordance with their plan of care
• Support individuals to have access to food and nutrition in accordance with their plan of care

Standard 9 – Awareness of mental health, dementia and learning disability

After completing standard 9 you should be able to:

• Understand the needs and experiences of people with Dementia
• Understand the importance of promoting positive health and well-being for an individual who may have Dementia
• Understand the adjustments which may be necessary in care delivery relating to an individual who may have Dementia
• Understand the meaning of mental capacity in relation to how care is provided
• Understand the needs and experiences of people with a Learning Disability
• Understand the importance of promoting positive health and well-being for an individual who may have a Learning Disability
• Understand the adjustments which may be necessary in care delivery relating to an individual who may have a Learning Disability
• Understand the meaning of mental capacity in relation to how care is provided
• Understand the needs and experiences of people with mental health conditions
• Understand the importance of promoting positive health and wellbeing for an individual who may have a mental health condition
• Understand the adjustments which may be necessary in care delivery relating to an individual who may have a mental health condition
• Understand the meaning of mental capacity in relation to how care is provided

Standard 10 – Safeguarding Adults

After completing standard 10 you should be able to:

• Understand the principles of Safeguarding adults
• Reduce the likelihood of abuse
• Respond to suspected or disclosed abuse
• Protect people from harm and abuse – locally and nationally

Standard 11 – Safeguarding Children

After completing standard 11 you should be able to understand:

• Definitions
• Types of Abuse
• Contributory Issues
• Sources of Stress
• Multi-agency Working
• Suspecting Abuse – Actions Taken

Standard 12 – Basic Life Support

After completing standard 12 you should be able to:

• Provide Basic Life Support

Standard 13 – Health and Safety

After completing standard 13 you should be able to:

• Understand your own responsibilities, and the responsibilities of others, relating to health and safety in the work setting
• Understand Risk Assessment
• Move and assist safely
• Understand procedures for responding to accidents and sudden illness
• Understand medication and healthcare tasks

Standard 14 – Handling Information

After completing standard 14 you should be able to:

• Understanding your responsibilities when handling potentially sensitive information
• Discuss ways of ensuring the security of information
• Support others to handle information correctly

Standard 15 – Infection Prevention and Control

After completing standard 15 you should be able to:

• Describe the main ways an infection can get into the body
• Demonstrate effective hand hygiene
• Explain how your own health or hygiene might pose a risk to the individuals they support or work with
• List common types of personal protective clothing, equipment and procedures and how and when to use them
• Explain the principles of safe handling of infected or soiled linen and clinical waste